Terms of Service

1. Agreement

These Terms and Conditions ("Terms") govern the relationship between Autoscale Global ("we", "us", "the Company") and any individual or business ("Client", "you") that engages our services. By accepting a written quote, paying a deposit, or otherwise instructing us to commence work, you agree to be bound by these Terms.

These Terms should be read alongside our Privacy Policy, Acceptable Use Policy, and Billing & Refund Policy, all of which form part of the overall agreement.

2. Services

2.1 Scope of work

All services are defined in a written Scope of Work ("SOW") or project quote provided to the Client before work begins. The SOW specifies deliverables, timelines, milestones, and the agreed price. Work not described in the SOW is out of scope.

2.2 Changes to scope

Any additions, modifications, or extensions to the agreed scope must be requested in writing and will be subject to a separate written change request and additional invoice. We are not obligated to perform out-of-scope work until a change request is agreed and a deposit paid.

2.3 Service availability

We operate standard business hours (Mon–Fri, 09:00–18:00 PKT). Support and communications outside these hours are provided on a best-effort basis and are not guaranteed unless a specific retainer agreement states otherwise.

3. Client obligations

• Provide timely feedback, approvals, content, credentials, and access required to complete the work.
• Respond to communications within a reasonable time (generally 3 business days). Delays caused by the Client may result in timeline extensions or additional charges.
• Ensure that any materials, content, or instructions provided do not infringe third-party intellectual property rights, violate applicable law, or breach any third-party agreement.
• Maintain the confidentiality of any access credentials (logins, API keys, server passwords) shared with or generated for the Client.

4. Payment

4.1 Invoicing

All invoices are issued via PayFast invoice link and sent to the Client by email. Payment is due by the date stated on the invoice. Standard payment terms are net 7 days unless otherwise agreed in writing.

4.2 Deposit

A deposit of 50% of the total project value is required before work commences. The deposit is governed by our Billing & Refund Policy.

4.3 Late payment

If an invoice remains unpaid beyond the due date, we reserve the right to suspend all work on the Client's project until the outstanding balance is cleared. We are not liable for delays or losses resulting from a work suspension caused by non-payment.

4.4 Taxes

Prices quoted are exclusive of applicable taxes (including sales tax or withholding tax) unless otherwise stated. The Client is responsible for any taxes applicable to their jurisdiction.

5. Intellectual property

5.1 Client-provided materials

The Client retains ownership of content, branding, data, and materials provided to us, and grants us a limited licence to use them solely to perform the services.

5.2 Deliverables

Upon receipt of full and final payment for all invoices related to a project, ownership of the project deliverables (code, design files, documentation) transfers to the Client. Until full payment is received, we retain all intellectual property rights in the work produced.

5.3 Our tools & frameworks

We may use proprietary tools, frameworks, libraries, and methods in delivering services. These remain our property and are licensed (not transferred) to the Client as part of the deliverable where applicable.

5.4 Portfolio rights

Unless the Client requests confidentiality in writing, we reserve the right to reference the engagement and display the work in our portfolio, case studies, and marketing materials.

6. Confidentiality

Both parties agree to keep confidential any non-public information shared by the other in the course of the engagement, including business plans, pricing, technical architecture, credentials, and client data. This obligation survives the end of the engagement for a period of 2 years. It does not apply to information that is publicly available, was already known to the receiving party, or is required to be disclosed by law.

7. Warranties & representations

7.1 We warrant

• Services will be performed with reasonable skill and care by qualified personnel.
• Deliverables will materially conform to the agreed written specification at the time of delivery.
• We will not knowingly infringe any third-party intellectual property rights in producing the deliverables.

7.2 No other warranties

Except as stated above, all services are provided "as is". We do not warrant that deliverables will be error-free, that infrastructure will achieve 100% uptime, or that the work will produce any particular commercial outcome for the Client.

8. Limitation of liability

To the fullest extent permitted by applicable law:

• Our total liability for any claim arising out of or in connection with services provided shall not exceed the total amount paid by the Client for the specific project or invoice that gave rise to the claim.
• We are not liable for any indirect, consequential, special, or incidental loss, including loss of revenue, data, business, or reputational damage.
• We are not liable for delays or failures caused by factors outside our reasonable control, including internet outages, third-party service failures, Client delays, force majeure, or acts of government.

9. Termination

9.1 By the Client

The Client may terminate an engagement at any time by giving written notice. We will invoice for all work completed up to the termination date; payment is due within 7 days of the termination invoice. Deposits and milestone payments already made are non-refundable as per the Billing & Refund Policy.

9.2 By us

We may terminate an engagement with written notice if: the Client fails to pay an invoice after 14 days past the due date; the Client breaches these Terms and fails to remedy the breach within 7 days of notice; or the Client's instructions would require us to act unlawfully or in breach of our Acceptable Use Policy.

10. Governing law & disputes

These Terms are governed by the laws of Pakistan. The parties agree to attempt to resolve any dispute informally and in good faith within 30 days of written notice before pursuing formal legal proceedings. The courts of Islamabad, Pakistan shall have exclusive jurisdiction.

11. Entire agreement

These Terms, together with the applicable Scope of Work, Privacy Policy, Acceptable Use Policy, and Billing & Refund Policy, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements relating to the subject matter.

12. Contact

Autoscale Global
Apartment 302, 3rd Floor, Plaza No. 57 (Milestone Heights), Sector H, Bahria Enclave, Islamabad, Pakistan
Legal: [email protected] · General: [email protected]